The following exhibit was sent to the North Carolina Attorney
General, Texas Attorney General, The Federal Trade
Commission and the Texas Better Business Bureau
Senior Citizen Consumer Complaint
Against KoolPrint Printing
Exhibit “A”
NOTICE: We have created a Blog Website for customers of KoolPrint Printing to leave their comments, that have been victimized by this company.
Update August 5, 2007: We placed and paid for our order on March 15, 2007. We requested a refund on July 2, 2007 after we realized our order was not going to be shipped. We have not received our refund. One would have to believe that KoolPrints competitor conspiracy theory about negative responses about them, which they are now saying, was manufactured to draw in more unsuspecting consumers.
July 6, 2007
My name is John Locke I am a 66 year old Senior Citizen (Marine Corps Vietnam Era Veteran) and along with my wife we placed an order with KoolPrint. We have the original E-mails that have been presented in this Exhibit. The original order was placed on 3/15/07.
We ordered containers for our candy nut product from KoolPrint, 6750 West Loop South, Suite 140, Bellaire, TX, 77401 on 3/15/07 through their web site www.koolprint.com Telephone Number 1-800-745-0931. We sent the total cost as requested by them of $3,040.00 by our bank debit card and was received by KoolPrint as payment in full.
From WHOIS information:Domain Name: KOOLPRINT.COM
Administrative Contact :
Khokhar, Shami shamik@koolprint.com
6750 West Loop South Suite 140 Bellaire, TX 77401
US Phone: 713-668-6221 Fax: 713-668-5023
We as of this date July 6, 2007 have not received a return of our money per our instructions to cancel the order nor have we received our order.We respectfully request an investigation of this company’s business practices so others may not be defrauded by them.
----- Original Message ----- From: John To:shipping@KoolPrint.comCc:shamik@koolprint.com; support@koolprint.com Sent: Monday, July 02, 2007 3:37 PM
Subject:Fw: Order Status
CORRECTION CANCEL ORDER EFFECTIVE JULY 2, 2007
----- Original Message ----- From: John
To:shipping@KoolPrint.com Cc:shamik@koolprint.com; support@koolprint.com Sent: Monday, July 02, 20073:27 PM
Subject: Re: Order Status
KoolPrint service, etal.
Cancel our order KP-11514850702840541 effective July 7, 2007 We expect an immediate return of our money. No more excuses and we will take the appropriate procedures regarding your fraudulent actions. By not returning our money immediately will only add Interstate Commerce federal officials becoming involved.
----- Original Message ----- From:shipping@KoolPrint.comTo: John Sent: Friday, June 22, 2007 3:51 PM
Subject:Re: Order Status
We'll make sure that your order gets shipped on or before 29th of June. We'll keep you posted while shipping.Sincerely, KoolPrint Service.
----- Original Message ----- From: John To:shipping@KoolPrint.com Sent: Friday, June 22, 20072:18 AM
Subject:Re: Order Status
Ken,we can assure you that if we do not receive a Tracking Order and the entire order is not shipped by Friday June 29, 2007 then we will contact the Texas Attorney General and the Federal Bureau of Investigation and file a Criminal Complaint under the Senior Citizens Fraud Statutes.
After as long as we have waited, We expect the quality of the finished product to be exceptional.This will be our final e-mail on this matter. If the above is not completed, expect our complaints to be filed with the appropriate authorities on Friday Jun 29, 2007.
----- Original Message ----- From:shipping@KoolPrint.comTo:JohnSent: Thursday, June 21, 2007 3:55 PM
Subject:Re: Order Status
We deeply apologize for the all the delays and inconvenience that you have faced with order. I have checked with our production and can assure you 100% that your order will be shipped during next week and there will not be any further delays. Kindly allow us just a few days more to ship your order.Thanks again for your patience and cooperation!Ken KoolPrint Service
.----- Original Message ----- From: John To:shipping@KoolPrint.com Sent: Tuesday, June 19, 20071:29 AM
Subject:Re: Order Status
IT'S BEEN MORE THAN 10 DAYS SINCE YOUR LAST FALSE PROMISE. Now, don't lead me on. I need the truth! Let's try to get this resolved. Obviously you can't produce the product I ordered and paid for in the amount of $3040.00, which could have been in the bank still and earning interest. Since I have not been able to deliver goods, I'm losing business. I believe it is time to cancel the order and get a refund of my money with interest. If this can't be resolved immediately, the next letter may be from my attorney.
----- Original Message ----- From: shipping@KoolPrint.comTo:John Sent: Thursday, June 07, 2007 5:06 PM
Subject:Re: Order Status
Thanks for your email. Your ordered boxes are being shipped out by this weekend and we'll ship using FedEx Expedite shipping method. You will certainly get your order in your hands early next week.
We once again apologize for the inconvenience and appreciate your patience.
Sincerely, KoolPrint Service
----- Original Message ----- From: John To:shipping@KoolPrint.com Sent: Thursday, June 07, 2007 4:11 AM
Subject:Re: Order Status
Ken,It's now Wednesday at nearly day's end. I am anxiously waiting and waiting to get your e-mail with news.
Please communicate.Thank you
.----- Original Message ----- From:shipping@KoolPrint.comTo:John Sent: Wednesday, May 30, 2007 12:03 AM
Subject:Re: Order Status
Thanks for your email and apologize for the further delay in the shipping of our order.
Your order for 5000 Gable boxes is in printing process and they will be shipped to you on Tuesday or Wednesday next week. You will get your order in your hands next week for sure.
Once the order will ship, we will email you the shipping tracking number. We hope that you would love the quality of the final product. Thanks for your patience and cooperation!
Sincerely, KoolPrint Service.
----- Original Message ----- From: John To:shipping@KoolPrint.com Sent: Wednesday, May 30, 20077:16 AM
Subject:Re: Order StatusIMPORTANT! Communication, please.Ken, Your last communication was nearly 3 weeks ago. Now we don't get anything. I've tried to contact shipping and service to no avail. Please, tell me where we stand by tomorrow- 5-30-2007.
----- Original Message ----- From:shipping@KoolPrint.comTo: John Sent: Tuesday, May 08, 2007 2:43 PM
Subject:Re: Order Status
We deeply apologize for the delay in the shipping of your order but now I have confirmed from our production department that your order will be shipped early next week, and this is final and guaranteed.
We kindly request you to allow us 4 to 5 business days more to ship your order. Thank you once again for your cooperation! Sincerely,Ken, KoolPrint Service
----- Original Message ----- From: John To:shipping@KoolPrint.comSent: Tuesday, May 08, 2007 6:15 PM
Subject:Re: Order Status
Ken,Can you give me an update on my order, we have product we need to ship to our customers.
----- Original Message ----- From: shipping@KoolPrint.com To: JohnSent: Friday, April 27, 2007 4:20 PM
Subject:Re: Order Status
Thanks for your email. I have checked the status of your order with our printer and would like to inform you that It may take us around 4 to 6 business days more to ship your order.
Once your order will be shipped, we'll email you with the tracking number of the shipment so that you can track the shipment online.We do apologize for taking some extra time for the printing of your order and assure you the print quality. Thanks for your patience!
Ken KoolPrint Service.
----- Original Message ----- From:JohnTo:shipping@koolprint.com Sent: Friday, April 27, 200710:19 PM
Subject:Order StatusWould you please give me a status of my order KP-11514850702840541
Thank you
----- Original Message ----- From:shipping@KoolPrint.comTo:John Sent: Friday, April 06, 2007 1:37 PM
Subject:Re:
Your Order is Shipped.Hi,Thanks for your approval. Now, your boxes have been sent into printing for the entire print run.Once they will be shipped, we'll email you with the tracking number of the shipment.Sincerely, KoolPrint Service.
You can check out Kool Print at:
Type in Kool Print when you click on this link to the Texas BBB
http://www.data.bbb.org/houston/search.html
Another site with comments from clients who put their money and confidence in Kool Print and their complaints:
Complaints from the UK:
1)
Koolprint is working with the name "PrintWiz" www.printwiz.com and
"Koolsys" www.koolsys.com
,Vision System LLc " these all the name they are running under Vision
SYSTEM actually registerd company in U.S but just to save their ass.
2) Koolprint other websites are
www.koolprint.com
www.koolprint.co.uk
www.koolprint.dk
www.koolprint.se
www.koolprint.ae
"Dubai U.A.E" this is their latest project for UAE
Koolprint is a PAKISTANI Company running by Shami Khokar
and he is Pakistani as well They are based in Pakistan > Lahore and one of
my friend told me that they are working in Pakistan with the name of SSPAK
"Software Solutions Pakistan"
Their Address:
SSPAK
Software Tech Park
Lower Ground Floor.
Building # 3 Aiwan-e-Iqbal
Egerton Road,Lahore,Pakistan
UAN: 11-11-77725
FAX: 92-42-6368790
Their email addresses as well:
Imran Shakil "imran@sspak.com" "Business
Manager"
Shami Kokhar "shami@koolprint.com"
"Owner"
This email was sent to the Cousulate General Saturday July, 28, 2007:
The following e-mail was sent on July 29, 2007, to the United Nations: inquiries@un.org NTERPOL is the world’s largest international
police organization, with 186 member
countries. Created in 1923, it facilitates cross-border police
co-operation, and supports and assists all organizations, authorities and
services whose mission is to prevent or combat international crime. INTERPOL aims to facilitate international
police co-operation even where diplomatic relations do not exist between
particular countries. Action is taken within the limits of existing laws in
different countries and in the spirit of the Universal Declaration of Human
Rights. INTERPOL’s
constitution prohibits ‘any intervention or activities of a political,
military, religious or racial character. The following e-mail was sent to ITERPOL on
July 29, 2007 http://www.interpol.int/ INTERPOL Fax: (33) 4 72 44 71 63 Your assistance is requested in investigating
possible Internet Fraud. KoolPrint is
operating a web site www.koolprint.com
among many other web sites claiming they are a professional printing
company, If you read my web site www.koolprintproblems.com you will
find links to other sites where the individuals who ordered from Kool Print have
had serious problems with this company.
It seems in my opinion that this company is involved in more than the
printing business as they produce unacceptable product if it is delivered and
will not refund monies when requested to do so. To many sincere individuals have been
affected by this company for them to be a legitimate printing company. I feel there is more behind their current
fraudulent activities on the internet. I am also sure there are many who have
been taken in by this company that have remained silent. Thank you, John Locke Houston Field Operations Office Information http://www.customs.gov/ 2323 S. Shepherd #1200 (713) 387-7200 On Monday July 30, 2007, I will be making the
following report to: Suspicious Activity to: 1-800-BE-ALERT A company called KoolPrint has been
advertising printing services on the Internet.
I have been told by them that all printing is done in the USA. I now believe since they have offices abroad
that printing may be done in a location other than the US and shipped
in by container or across our borders. Because of very poor quality when product
does arrive and delays in receiving product or in some cases not receiving
product paid for, it appears that this company may be shipping something in our
great country besides printing products. I sincerely request the U.S. Customs and
Border Protection look into what is actually being shipped into our country if
this is the case. Please view my website for further details: www.koolprintproblems.com Sincerely, John Locke This email sent on August 2, 2007. United States Department of Justice, In reading your email address is says AskDoj, so I thought I
would. This is such a small matter, that it may seem insignificant with
all that the DOJ is involved with, however it is very important to me and I am
sure others who have been taken in by a company by the name of KoolPrint. Your thoughts on my web site www.koolprintproblems.com
will certainly be appreciated and any thing you can do to help is most welcome,
also. Thank you, John Locke 
An email was sent to Network Solutions, LLC registar of the domain name for Kool Print on July 29,2007: http://www.networksolutions.com
It is my understanding from checking WHOIS that your company is the registar of KoolPrints domain name. I respectfully request your assistance in stopping the fraudulent activities of this company via the internet.
Please take the time to view my website www.koolprintproblems.com for more detailed information.
Sincerely,
John Locke
OrgName: GoDaddy.com, Inc.
OrgID: GODAD
Address: 14455 N Hayden
Road
Address: Suite 226
City: Scottsdale
StateProv:
AZ
PostalCode: 85260
Country: US
An email was sent to Bob Parson's owner of Go Daddy through his abuse@godaddy.com email address as they are Shami Kokhar's domain web site host.
Mr. Parson's was in the Marine Corps and I asked him as a fellow Marine to look into this matter and requested his assistance in stopping the fraudulent activities of Kool Print.
For the attention of:
H.E. Sheikha Haya Rashed Al Khalifa is the President of the
sixty-first session of the United Nations General Assembly.
Trust in our fellow man starts with treating each other with
respect and honor. The internet has
played a major role in bringing the World Wide community together.
When it is abused by someone for personal gain by Fraud or
other crimes against our World Wide community, it then begets further distrust in
our fellow man. Companies or individuals
can hide behind borders without fear off being brought to justice in many
instances.
This is certainly the case of a company named KoolPrint. If you would be kind enough to
view my website www.koolprintproblems.com
you will see why I am writing this e-mail for your assistance in bringing our
world closer together by hopefully stopping further abuse by this company.
Thank you in advance for taking the time to look at this
very minute issue compared to the problems in the world today. The United Nations I am sure has more
pressing issues, however, sometimes it is the little person who needs
assistance and if enough of the little people are helped, it hopefully will help
stop some of the major issues from happening.
Sincerely,
John Locke
I
General Secretariat
200, quai Charles de Gaulle
69006 Lyon
France
Houston , TX
77019
Please send comments to: john@koolprintproblems.com